FAQ – Air Business Solutions

Support

Frequently asked questions.

Everything you need to know about Air ESL, our company, deployment, and ongoing support. Can’t find what you’re looking for? Reach out to our team.

About the Product (Air ESL)

What is Air ESL?

Air ESL is our Electronic Shelf Label platform. It replaces paper price tags with low-power digital e-paper displays that update instantly from your central pricing system, ensuring accuracy across every shelf, store, and region.

Which display sizes does Air ESL offer?

Air ESL comes in multiple sizes — including 2.1", 2.9", 4.2", 5.85", 7.5", and larger formats — covering everything from small grocery shelves to large promotional signage.

What color options are available?

Our ESL tags are available in 4-color e-paper (black, white, red, and yellow) and ship in both black and white frame variants so they blend into any store fixture.

How long does the battery last?

Each tag is powered by a long-life coin cell that lasts approximately 5 to 8 years under typical retail update frequency. No wiring or charging is required.

How are prices pushed to the tags?

A base station communicates with the tags over a secure 2.4GHz RF channel. Price changes made in your ERP, POS, or Air ESL dashboard are pushed to thousands of tags within seconds.

Does Air ESL support promotions, QR codes, and barcodes?

Yes. Each tag can display product name, price, promotional badges, QR codes, barcodes, stock status, and custom templates designed in our template editor.

About the Company

Who is Air Business Solutions?

Air Business Solutions is a New York–headquartered technology company specializing in retail digitization. We design, deploy, and support Electronic Shelf Label systems and the software that powers them.

Where is the company headquartered?

Our headquarters is located at 3611 14th Avenue, Suite 383, Brooklyn, NY 11218, United States.

Where does Air Business Solutions operate?

Beyond the United States, we operate across the Philippines, Singapore, and Iraq, with active expansion through regional partners worldwide.

What industries do you serve?

We serve retail and supermarkets, food and grocery, pharmacy and healthcare, distribution and wholesale, retail and e-commerce, manufacturing, and standalone retail stores.

Do you offer partnerships or reseller programs?

Yes. We have an active global reseller and partner program. Visit our Partnership page to learn about onboarding, training, and territory opportunities.

Deployment & Process

How long does a typical ESL deployment take?

A pilot store can be deployed in 1–2 weeks. Full-chain rollouts are phased and scoped during discovery, typically running 4–12 weeks per wave depending on store count and SKU complexity.

What does the implementation process look like?

Our process has five stages: discovery and scoping, system integration with your ERP/POS, template design, on-site installation and pairing, and post-go-live support and optimization.

Will Air ESL integrate with my existing ERP or POS?

Yes. We provide REST APIs, CSV/SFTP feeds, and prebuilt connectors for common ERP and POS platforms. Our team handles the integration during onboarding.

Do I need to change my existing IT infrastructure?

No major overhaul is required. The base stations connect to standard network infrastructure, and our cloud dashboard works in any modern browser.

Is on-site installation included?

Yes. Our team or an authorized regional partner handles physical installation, tag-to-product pairing, and staff training as part of the rollout.

Pricing, Support & Other Questions

How is Air ESL priced?

Pricing is based on tag count, sizes selected, number of base stations, and your software tier. Contact our sales team for a tailored quote based on your store footprint.

Is there a software subscription?

Yes. The Air ESL platform is offered as an annual SaaS subscription that includes the dashboard, integrations, firmware updates, and standard support.

What kind of support do you provide after go-live?

We offer tiered support with email, phone, and ticketing — Monday to Friday, 9:00 AM to 6:00 PM ET — plus extended and 24/7 plans for enterprise customers.

What is the warranty on the hardware?

Air ESL tags and base stations come with a standard manufacturer warranty covering defects. Extended warranty options are available.

Is my pricing data secure?

Yes. Communication between tags, base stations, and the cloud is encrypted, and the platform follows industry-standard access control, audit logging, and role-based permissions.

How do I get started?

Reach out through our Contact page or request a demo. Our team will schedule a discovery call and walk you through a tailored proposal within one business day.

Support

Frequently asked questions.

About the Product (Air ESL)

Air ESL is our Electronic Shelf Label platform. It replaces paper price tags with low-power digital e-paper displays that update instantly from your central pricing system, ensuring accuracy across every shelf, store, and region.

Air ESL comes in multiple sizes — including 2.1", 2.9", 4.2", 5.85", 7.5", and larger formats — covering everything from small grocery shelves to large promotional signage.

Our ESL tags are available in 4-color e-paper (black, white, red, and yellow) and ship in both black and white frame variants so they blend into any store fixture.

Each tag is powered by a long-life coin cell that lasts approximately 5 to 8 years under typical retail update frequency. No wiring or charging is required.

A base station communicates with the tags over a secure 2.4GHz RF channel. Price changes made in your ERP, POS, or Air ESL dashboard are pushed to thousands of tags within seconds.

Yes. Each tag can display product name, price, promotional badges, QR codes, barcodes, stock status, and custom templates designed in our template editor.

About the Company

Air Business Solutions is a New York–headquartered technology company specializing in retail digitization. We design, deploy, and support Electronic Shelf Label systems and the software that powers them.

Our headquarters is located at 3611 14th Avenue, Suite 383, Brooklyn, NY 11218, United States.

Beyond the United States, we operate across the Philippines, Singapore, and Iraq, with active expansion through regional partners worldwide.

We serve retail and supermarkets, food and grocery, pharmacy and healthcare, distribution and wholesale, retail and e-commerce, manufacturing, and standalone retail stores.

Yes. We have an active global reseller and partner program. Visit our Partnership page to learn about onboarding, training, and territory opportunities.

Deployment & Process

A pilot store can be deployed in 1–2 weeks. Full-chain rollouts are phased and scoped during discovery, typically running 4–12 weeks per wave depending on store count and SKU complexity.

Our process has five stages: discovery and scoping, system integration with your ERP/POS, template design, on-site installation and pairing, and post-go-live support and optimization.

Yes. We provide REST APIs, CSV/SFTP feeds, and prebuilt connectors for common ERP and POS platforms. Our team handles the integration during onboarding.

No major overhaul is required. The base stations connect to standard network infrastructure, and our cloud dashboard works in any modern browser.

Yes. Our team or an authorized regional partner handles physical installation, tag-to-product pairing, and staff training as part of the rollout.

Pricing, Support & Other Questions

Pricing is based on tag count, sizes selected, number of base stations, and your software tier. Contact our sales team for a tailored quote based on your store footprint.

Yes. The Air ESL platform is offered as an annual SaaS subscription that includes the dashboard, integrations, firmware updates, and standard support.

We offer tiered support with email, phone, and ticketing — Monday to Friday, 9:00 AM to 6:00 PM ET — plus extended and 24/7 plans for enterprise customers.

Air ESL tags and base stations come with a standard manufacturer warranty covering defects. Extended warranty options are available.

Yes. Communication between tags, base stations, and the cloud is encrypted, and the platform follows industry-standard access control, audit logging, and role-based permissions.

Reach out through our Contact page or request a demo. Our team will schedule a discovery call and walk you through a tailored proposal within one business day.

Still have questions?

Our team responds to every inquiry within one business day.

GET IN TOUCH

Talk to our retail team.

Tell us about your stores and we'll put together a tailored walkthrough. We typically respond within one business day.

Email

· support@airbs.com

Phone

· +1 (888) 913-6882

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AirBiz AI

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Every product runs on the same AI engine — so insights flow between checkout, shelf, and warehouse in real time.

For every store

From a single till to a thousand stores.

Scale calmly. AirBiz grows with you — from your first kiosk to a global retail network, with the same elegant experience.